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Help with Installing the Messenger Coding (JWT Token Help)

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Daniela Healy

Publication le 08 juin 2022

I am working with my team, and I hit a bit of a wall here: In regards to this article:  https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token 

We're good until we hit the "Generating JWT token"

It says we need 

  • alg: (required) 
  • typ: (required)
  • kid: (required) 

"kid" Is not the Secret Key, but where would we get that one? 

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    Eric Nelson

    Zendesk Developer Advocacy

    Hey Daniela,

    The kid is the id of the secret key. If you go to the "end user authentication" page in your application you'll find it.

    Thanks!

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    Daniela Healy

    Thank you so much, I thought that was it, but I wasn't sure. 

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    Eric Nelson

    Zendesk Developer Advocacy

    No worries Daniela, let us know if there is anything else that you need.

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