Add Side Conversation 'Insert Ticket Comments' Tool to Normal Tickets

3 Commentaires

  • Commentaire officiel
    Dion
    Zendesk Customer Care

    Hello Luke,

    Thanks for this post. I would like to let you know that this is not available in the native settings for our support UI at the moment. Anyway, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    Regards,

    Dion

  • Luke Tyhurst

    Dion Isn't this post already in the General Product Feedback section? That link takes me to this same section.

    0
  • Dion
    Zendesk Customer Care

    Hey Luke,

    My apologies for the confusion. Anyway, thank you for posting this feedback to our community page. Rest assured that our product team is notified and they will soon look into it. 

    Regards,

    Dion

    0

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