The audit log is unreadable and huge due to the number of entries. Please exclude or let me exclude messages about actions Zendesk took that aren't high value to me.
Feature Request Summary:
Currently, a page of audit log can be less than a full minute of time for me. This means that to find something that happened in the last five minutes, I have to scroll through 5 pages of results. Looking up anything that happened over the period of a full day is impossible in the interface due to the sheer size and number of entries.
Most of these entries don't actually tell me about actions users took on our account. Because we have an "open" Zendesk that does not require registration, every time we receive an email from a new email address, a log line is added like this:
This is probably 80% of all log messages, just a line that Zendesk set a primary email for a new user. That's not really helpful most of the time, and is causing the audit log size to be enormous. I also get entire pages of activity like this:
This doesn't tell me anything. I have no idea what was deleted, what ticket it was from, or why Zendesk did it. There's not enough information to be helpful, and there's hundreds of entries.
I would really like to be able to exclude these kinds of audit messages from the log, either via a filter, or completely. This would reduce the size of the audit log files and make it much easier to use the interface, and improve both the wait time for the file, and the file size generated by the log.
Business impact of limitation or missing feature:
This currently renders the audit log interface unusable for me. You can only download a few days at a time without running into issues with the size of the audit log crashing programs like Google sheets. This makes it very time consuming and frustrating to investigate anything using the audit log.
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