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Tabs in Agent Workspace do not show Ticket Number if a call has been made.

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Travis Sexton

Publication le 15 juin 2022

I have noticed the tabs no longer provide the Ticket # if there has been a call. Can this be changed back? There won't be very many use cases where I need to know that the call has ended in the tab. It is more important to see the Ticket #. Is this a Feature or a Bug? 

Either way is there a way to have this functionality back in the new agent workspace? 

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