Improve ease of editing user roles
Feature Request Summary:
Editing the user roles of team members should be more streamlined so I do not need to transfer between Support and Admin Centre up to 3 times to make a simple change.
As a Zendesk Admin/Account Owner, I want to be able to quickly change the roles of my team members so that they can gain access to the information they need, when they need it.
Currently, I have to switch between Support and Admin Centre up to 3 times to edit a team members role.
If I start in Zendesk Support these are the steps I have to follow:
1: Click on the Setting cog
2: Click on Go to Admin Centre
** Switch to Admin Centre**
3: Open list of Team Members
4: Select to Edit the relevant team member
** Switch to Zendesk Support **
5: Click Manage in Admin Centre
** Switch back to Admin Centre **
6: Edit roles as required and Save.
Business impact of limitation or missing feature:
It is very frustrating to follow this process as it leaves multiple tabs open on the browser and is unnecessary workflow.
It would make sense to either:
Have a list of team members in Support so you can open them and click Manage in Admin Centre from there
- When you press Edit in Admin Centre it takes you to the Roles area from there.
+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This would be a much needed ask!
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