Remove Background Color When Pasting from Internal Notes
TerminéeCurrently when you paste (CMD + V) from an Internal Note in Zendesk, it pastes the text you highlighted along with the yellowish-beige background color the Internal Note has. This adds more work for our team as we use Internal Notes for investigations, message drafts, etc, and pasting from Internal Notes now has the additional step of highlighting the text you just pasted again just to remove the background color from it. This is done multiple times a day by majority of the people on our team. If we use CMD + SHFT + V instead, the background color is removed, but the hyperlinks and all formatting is now removed, so this doesn't work as well. Please bring back the old feature where you don't have to copy and paste twice to remove the background color from the Internal Notes. Thank you.
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Commentaire officiel
Hello Gini Salamat - Thanks for providing feedback. We have fixed the issue - we no longer retain colors on copy/paste of text. Please let us know if you experience any issues.
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Hello, we are also experiencing this issue. Is there a way to only copypaste the text and no background color? Or would it be possible to add an extra field for background color? Thank you in advance!
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Hey Micaela Marques da Rocha - Can you raise a support ticket for the issue you're experiencing? We don't retain colors anymore, so would like to troubleshoot. Thanks!
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