Chat: continuity of user over sessions

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  • Sarah Darmawan
    Zendesk Product Manager

    Hi Nikki,

    Thanks for taking the time to provide this feedback. You could consider transitioning to our Messaging solution, where it fits your need for persistent conversations with the same set of returning customers. Re: the use case of building awareness around new features - proactive messaging for this solution is currently scheduled to go live in H1 2023.

    Hope this helps!

    0
  • Nikki

    Thanks for the advice. I'll look into Messaging, especially once proactive messaging is available.

    -1

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