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"Rapid Resolve" tokens should be available via the API or a Placeholder

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simon

Publication le 04 juil. 2022

For teams that are automating public replies in some way, it would be useful to be able to placce "rapid resolve" links into content. To do this, the API for generating the "Rapid Resolve" token would need to be available, or a placeholder for that token would need to be available for use in ticket responses.

As best I can tell, the API https://cloudflare.zendesk.com/api/v2/rapid_resolve/token is not publicly documented/supported.

 
 

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