Tag setting while writing with particular end users in side conversations (e-mail)

2 Commentaires

  • Julio Cesar

    You can use Macros to set any tags while opening a new side conversation. 

  • Küsters, Ann-Kristin

    Thanks, yes that would be an option.


    That is how we add tags to those tickets at the moment. We were hoping to find another way (more automatically).


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