One of the staff (Contributor role) sent an email to our internal support and noticed that the email is created as an internal comment in the ticket.
I've read through some FAQ's and Community posts, but they are referring to replies (which this is not) or setting all comments to be set as private etc. None found so far seems to fit this scenario.
Not sure where else to look to see why this email/first comment was created as an internal comment. Any suggestions or should I log a support ticket instead?
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