How to get the Out of Office app to Unassign Open tickets


1 Commentaires

  • Christine Felicia
    Zendesk Engineering
    Hi Darren, you cannot add the tag for open status, nor change the app code, but the reference to the Open status is because if the ticket is Open then it will remove the tag (using a Trigger).
    When you installed the Out of Office app, 2 default triggers are created. One of them is "[Out of Office] Ticket: Unassign Trigger".

    As you can see, if the status is Open with the other conditions, the action will remove a tag. That's why optionally is used in the sentence because it applies to remove tag, but not add tag.

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