How to get notified by email or on Slack that a requester solved their ticket?

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Publication le 21 juil. 2022

Hi,

I sometimes miss when a ticket is updated to solved by the requester as It disappears from my to-do view.

I'd like to set up a slack notification or an email when a ticket = solved by the requester.

Can you please explain to me how to do it?

Thanks

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Date

The Product Manager Whisperer - 2022Community Moderator

21 juil. 2022

How does the requester solve it (what channel)?

Only conditions I can find to do that are "Update via (chat, web form, etc.)" and "Status" changed to Solved.

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