Filter view SLA metrics


1 Commentaires

  • Ahmed Zaid
    User Group Leader Community Moderator

    Hi Gerardo,

    You can create views for tickets that breached or about to breach SLA and see how much time, passed/left since/until the breach. However, you need to open the ticket to see which SLA metric.

    Here is an example of a view that I set up for all my clients:
    There is a comprehensive guide to available resources regarding SLAs here including best practices and step by step implementation ideas.


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