• Ifra Saqlain

  • 29 juillet 2022 04:10

  Community Moderator

  

  

  Hi Tom Thompson,

   

  Please make sure your request_page.hbs file should has the helper  with the string (wysiwyg=true) as given in the image below:

  

   

   

   

  Thanks

  Team

• Tom Thompson

  • 29 juillet 2022 09:05

  Hi Ifran.

  Thanks for getting back to me.

  I added the recommended to the code

  

  but get this error

  

  This is the full code for the page

  

  I've inherited this system so I'm not sure what has been done in the past!

  Thanks

  Tom

• Sam

  • 29 juillet 2022 18:54

  Hi Tom!

  It looks like you are trying to update the text of the hint that appears below the description, is that correct? If so, you can accomplish this by using jQuery and modifying the script.js file.

  You will need to make sure jQuery is installed in your environment.

  1. Go to Zendesk -> Guide -> Guide Admin -> Customize Design and click Customize for the theme you'd like to edit
  2. In the lower-right, select Edit code
  3. In your code editor, locate script.js
  4. Use the following code (the first line is included in case you don't already have a document ready function in your script.js file):

  5. $(document).ready(function() { 
     $('#request_description_hint').html('your html here');
     }

  6. Publish your changes

  Let us know how that works out!

• Ifra Saqlain

  • 30 juillet 2022 04:42

  Community Moderator

  

  

  Tom Thompson, remove that which I was provide and go through the @Sam's solution.

  I was provided the solution for the text-area.

   

  Thanks

• Tom Thompson

  • 30 juillet 2022 11:37

  Thanks Sam.

  Yes you are correct, it is the hint and I'm trying to update this in the field section in admin

  

  I've added the required to the script.js file

  

  and hopefully added the correct JQuery to the document_head.hbs based on what is installed 

  

  

  Still no bullet points.

  My knowledge on this is very limited so please bear with me.

  Do I now need to use Java tags in the hint description?

  Thanks

  Tom

   

   

• Ifra Saqlain

  • 2 août 2022 13:08
  • Modifié

  Community Moderator

  

  

  Tom Thompson,

  Do like this:

   

  Script code:

  

   

   

   

  style.css file:

  

   

  Output:

  

• Sam

  • 2 août 2022 16:25

  Tom Thompson As Ifra Saqlain mentioned, you'll need to replace the "your html here" portion of my code block with the HTML you'd need for the bullet points and the remainder of your text. Ifra provided an excellent example above of how to do so. If you run into any other problems, let us know!

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