Help Bot

3 Commentaires

  • Dave Dyson
    Zendesk Community Manager
    Hi Annalisa,
     
    Z Bot wil pop up like that whenever you have unread messages (the red circles with numbers inside indicate where those are). If you don't have any unread messages, the bot window shouldn't pop up until you get a new message.
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  • Madison Hoffman
    Zendesk Digital Resources Team

    Hi Annalisa! Thanks for sharing your feedback - as Dave indicated, the widget pops up when you have an unread notification from Zendesk or Z Bot. Once you click into those conversations and read the update, the widget will no longer proactively pop up. 

    I wanted to add that we've been hearing some other generally critical sentiment from our user base on this behavior and are planning to change it this month. You can read more info about the change in my reply on this thread. Please do let me know if you have any other questions or feedback to share; we're listening!

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  • Madison Hoffman
    Zendesk Digital Resources Team

    Hey Annalisa, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!

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