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Zendesk forms for specific user groups

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Foad Izagaren

Publication le 02 août 2022

Hi,

Is there anyway to restrict forms in HC to certain end useres that login,

for example

A new employee / termination form can only be seen by HR End users

Network requests can only be seen by Network End users

This is so that users can only fill in the forms that they should be filling in ?

If not, is there any zendesk apps that do this ?

Thanks

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3 commentaire

Date
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    Brett Bowser

    Zendesk Community Manager

    Hey Foad,

    We have a guide on how to hide specific forms based on a users organization that may help point you in the right direction: How can I hide ticket forms based on a user's organization?
     
    I hope this helps!
     
     

    -1

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    Budke, John

    I have this functionality in my HC 1.7 API v1, as specified in the referenced article.  Been working great for a long time.  We are looking to move to 2.19 API v2 and have a HC set-up for that.  Ready to make it the live one, except the v1 code does not work in it.  

    Is there any updated code for the new templating version, or otherwise some different method to restrict forms in HC submission to certain organizations?

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Budke, John,

    This is likely because jQuery is not included in v2 of the help center. Here are some instructions how how to import jQuery back in to your help center:

    https://support.zendesk.com/hc/en-us/articles/4408829274906-Importing-or-upgrading-jQuery

    I also found this user submitted code sample that might be helpful if you'd prefer not to use jQuery.

    I hope this helps!

    Tipene

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