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Problem: Email Always gets CCed while CC is enabled

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Masih Ariani

Publication le 04 août 2022

Hi
We recently started using Zendesk.
When people Email us ( to our subscription Email ) and a ticket created for this, when replying to this ticket. the requester is there but our subscription Email is always gets CCed to the reply.
and if we disable CC in admin Center, both the requester and our Email vanish for replies.


So every time, we have to manually remove it from CC.
Can anyone help me see what I might be doing wrong in our setup?
Thank you

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    Lou

    The Product Manager Whisperer - 2022Community Moderator

    Take a look at the original email coming into Zendesk. If there's a CC in that email, it will be automatically added as a CC in the ticket:

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