Feature Request Summary:
Development of Zendesk Accounts to be automatically provisioned with 1 "Management" Role Agent, restricted to Billing/Account Management functions that does not require a licence
Including the provision of "Management" access to a restricted number of licenced agents, determined by Plan would also address the current key person business risk.
Generally, the account Owner and those who manage Billing and/or Account set-ups and access' do not use the Zendesk ticket functions in their roles, but are required to have a licence to perform their tasks.
Business impact of limitation or missing feature:
The current Owner/Billing format creates a key person business risk and is not cost effective.
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