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Assign tickets by check box
Publication le 22 août 2022
Can we have a way to self assign a ticket without going into it. If I look at the list of new tickets and I see multiple that I know are for me (based on the title or preview) I’d like to just click the check boxes and hit assign to me (which would then submit as open to me).
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Dave Dyson
Yes! You can do this via the Bulk update functionality (even if it's just one ticket) -- see Managing tickets in bulk for more info.
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Jason L
Thanks Dave!
This will save me time! It would be nice if along with Edit, Merge, and Mark as Spam, there was an Assign to Me button. Would go from a 3 click process to a single click.
Thanks again :)
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Dave Dyson
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