Link to article in community post comment?
Is there a way to quickly add a link to an Article when you are adding a comment to a Community post - other than opening a separate tab for your Guide portal, finding the article, copying the link, and pasting it into the Community post comment?
Use case is someone posted an issue or question in Community, and would like to point them to a posted article.
-
Hey James, and welcome to the community!
I don't know that there's much of a simpler way, that's pretty much what I do here. But if you're using the Agent Workspace and you have Support open (in another tab), then you could search in the Knowledge section of the Context panel for the article you want -- the search results there do include a "copy link" button that will give you the link that you could paste into your community post comment.
-
Good tip! Thanks Dave. Happy to be starting our company's journey with Zendesk.
Vous devez vous connecter pour laisser un commentaire.
2 Commentaires