maven { url 'https://zendesk.jfrog.io/zendesk/repo' }

implementation 'zendesk.talk:talk-android:1.1.0'

startCallSetupFlow

• Commentaire officiel

  Mick O'Donnell

  • 21 novembre 2022 15:41

  Zendesk Product Manager

  Hi Omar,

  I'm a Product Manager in Zendesk. Apologies for the delay in taking action on this issue. We're going to focus on a fix for this and release a new version of the SDK. I can't share an exactly timeline just yet, but looking at the info in this post, the work is light enough. I'll update this post when we have an idea on the timeline. Thank you for your patience!

• Eric Nelson

  • 1 septembre 2022 13:27

  Zendesk Developer Advocacy

  Hi Omar,
  
  Can you please see if you can replicate your issue using our sample application?
   
  Thanks!
  
• Omar Assidi

  • 1 septembre 2022 15:30

  Hi Eric,

  Thank you for your reply.

  I could not replicate the issue using your sample app. It works just fine on it, but I still don't get why it is not on mine. I am doing the same what the sample app does.

• Omar Assidi

  • 5 septembre 2022 19:43

  Hello Again,

  I managed to know the issue, and why it is working on the sample app, but not on mine.

  As of Android 12, we have to provide FLAG_IMMUTABLE or FLAG_MUTABLE to PendingIntent, which is not being done by the Talk SDK 1.1.0.

  The sample app has the targetSdkVersion and compiledSdkVersion = 30, Android 11. So, it is not even targeting android 12 features. However, my app targets 32, so it crashes.

  Below, I am attaching a video of the sample app crashing when I increase the compiled and target SDK versions to 32.

   

  https://we.tl/t-Q0QQh8XaUo

   java.lang.RuntimeException: Unable to start service zendesk.talk.android.internal.call.service.TalkCallService@839d3cf with Intent { cmp=com.zendesk.talk.sample/zendesk.talk.android.internal.call.service.TalkCallService (has extras) }: java.lang.IllegalArgumentException: com.zendesk.talk.sample: Targeting S+ (version 31 and above) requires that one of FLAG_IMMUTABLE or FLAG_MUTABLE be specified when creating a PendingIntent.
      Strongly consider using FLAG_IMMUTABLE, only use FLAG_MUTABLE if some functionality depends on the PendingIntent being mutable, e.g. if it needs to be used with inline ...

  I hope to hear good news from you ASAP.

  Thank you.

• Eric Nelson

  • 7 septembre 2022 18:41

  Zendesk Developer Advocacy

  Hey Omar, 
  
  Thanks for the additional information. I'll be meeting with the mobile dev team tomorrow to dig into this. As soon as I have any feedback / info - I'll let you know.
  
• Omar Assidi

  • 7 septembre 2022 19:50

  Thank you Eric. 

  Waiting for your reply.

• Eric Nelson

  • 15 septembre 2022 17:38

  Zendesk Developer Advocacy

  Hey Omar, 
  
  The mobile dev team has spun up a card for this issue and are still digging into a fix for it. As soon as I have some more concrete information I'll update this thread.
  
  Thanks for your continued patience.
  
• Omar Assidi

  • 21 septembre 2022 09:16

  Hey Eric.

  Thank you for your response.

  I am wondering if we can expedite this . Our app is on the store, and people need to reach out to our support team. It's to our understanding that the fix can be as simple as (As of Android 12, we have to provide FLAG_IMMUTABLE or FLAG_MUTABLE to PendingIntent, which is not being done by the Talk SDK 1.1.0.), hope this helps.

   

  Thank you again

• Omar Assidi

  • 18 octobre 2022 13:30

  Hello Again Eric,

  I hope you are doing well.

  Any update on this?

  Thank you.

• Eric Nelson

  • 24 octobre 2022 14:24

  Zendesk Developer Advocacy

  Hey Omar,
  
  I've just reached out to the mobile team to try and get an update on this. As soon as I get a response, I'll let you know.
   
  Thanks!
  
• Omar Assidi

  • 16 novembre 2022 21:08

  Hey Eric,

  Any updates on the issue?

   

  Thanks!

   

• Omar Assidi

  • 24 novembre 2022 15:43

  Hey Mick and Eric,

  I want to thank you for the response. I am waiting for your reply.

  In the mean time, my colleague in the team has opened 2 issues for IOS, but unfortunately, she was not able to hear from you back.

  I was wondering if you can help her out. These are the links for her tickets:

  1- https://support.zendesk.com/hc/en-us/community/posts/5114822029850-Issue-with-navigation-bar-title-on-iOS

   

  2- https://support.zendesk.com/hc/en-us/community/posts/4903848429338-Zendesk-Support-navigation-bar-color-on-Dark-Mode

   

  I appreciate your contribution.

   

  Thank you.

   

   

• Eric Nelson

  • 28 novembre 2022 13:42

  Zendesk Developer Advocacy

  Hey Omar,
  
  No worries, I've went ahead and replied to your colleague. 
  
  Thanks
  
• Omar Assidi

  • 7 décembre 2022 10:44

  Hi Again Eric,

  Thank you for the reply.

  Any Updates on the issue?

  Thanks

• Eric Nelson

  • 15 décembre 2022 13:43

  Zendesk Developer Advocacy

  Hey Omar, 
  
  What are you looking for an update on? The talk sdk issue? If so, Mick and the team will continue working on this and once the new sdk version is getting close to release, they'll communicate it here. Unfortunately we can't provide an eta at the moment. 
  
• Omar Assidi

  • 15 décembre 2022 14:12

  Hi Eric,

  yes, the talk sdk issue.

  No worries, I will be waiting for their reply here.

  Thank you.

Vous devez vous connecter pour laisser un commentaire.