We are looking to create a form type that would automatically assign calls to a form named "external call" and for messages "instant message".
I would like to create these instead of both calls and messages falling under the default ticket form which does affect our reporting. Right now our default form is listed as "Not sure? submit here" and we wanted to use that form to see what topics may not be listed and capture a trend of the not listed topics to create more form types for our employees, or better categorization.
Is this possible?
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