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Sorting of ticket attachments



Publication le 09 sept. 2022

Hi!
Currently if the ticket is created based on email and has multiple attachments, those attachments need to be added to email one by one, which is very inconvenient in case of many attachments. If they are added as bulk, their order is lost and they are attached to Zendesk ticket randomly. 
I believe that adding the feature which will help to maintain original order of attachments would improve workflow on tickets with big amount of the files attached.

Thank you!


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