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Requester change option not consistent based on profile contact details

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Nic AMES Australasia

Publication le 14 sept. 2022

Currently if someone has an email profile you have 2 options to change the requester. Pressing the Pencil Icon next to the name of the profile (circled) or clicking the (change) button up the top, just below the Subject of the ticket. 

If the customer just calls in you only have one of these options. Seems strange for consistency both should appear. I believe in the past they have. 

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    Dave Dyson

    Thanks for this feedback Nic, and welcome to the community!

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