"Start over" Zendesk Messaging Answer Bot

Terminé

Publication le 14 sept. 2022

Hi team,

I'm having issue with the flow builder with Answer Bot via messaging.

Would it be possible to add a step that is "start from the beginning" where the bot would just reset?

The "start over" answer from the bot is sadly too inconsistent, so I would like to create an answer if the customer types "back" or "start again" or "end chat" or "reset" or "start over", where the bot would answer something like "Would you like to close everything and start from the beginning?"

Thanks!

Sam

3 commentaire

Date

Officiel

Shawna James

Community Product Feedback Specialist

07 mars 2024

Hey Andrew, thank you for flagging this update, and I apologize we did not provide this update sooner.

As Andrew mentioned, this feature has been released. Please view this documentation here to learn more about the feature. We are going to close this post for comment since the original feature request has been resolved. If there is further feedback on this area, please be sure to share with us in our forum here, using this template.

We appreciate your feedback and thank you for being a valuable Zendesk Community member.