Track and filter agent activity


2 Commentaires

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022


    We have a very basic activity report that I think will do what you want. It tracks tickets created, solved, public and private comments, all by ticket number. Here's the basic setup:

    Your metrics will be as follows:

    Then your rows will be:

    Note the filters. You can filter by date(last month/year/whatever) or name.

    Here's the output from that setup:

    Hopefully this gets you going in the right direction.

  • Justus

    Lou thank you, that will do it. 


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