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Issue with the Assignee field



Publication le 29 sept. 2022

Hello,

I'm witnessing a display inconvenience with the Assignee field of a ticket. The way this field is shown is inconsistent depending on the length of the group name. Sometimes the name of the group is displayed properly with a / sign between the group and the assignee, sometimes there's no /, sometimes the name is truncated without /. See the following screenshots for examples.

 


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4 commentaire

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Christine

Zendesk Engineering

Hi Jaïs,
 
I created a ticket on your behalf for further checking. Kindly check your email for updates. Thanks!

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The Assign field has is no longer shown on my account. How do I get it back?

See below screen shot. 

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Kacey Zeccola

Zendesk Community Manager

Hi Steve,
 
I have created a separate ticket on your behalf so our support team can work with you directly to recover the assignee field. 
 
You should receive an email shortly stating your ticket has been created and they will follow up with you as soon as possible.
 

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i've got the same problem for one of my employees

 

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