• Lou

  • 30 septembre 2022 13:50

  Community Moderator

  

  Take a look at your roles in Admin Center. The agent may be limited there:

  

• Max Staniland

  • 30 septembre 2022 14:03

  This is what they have.

   

  

• Lou

  • 30 septembre 2022 14:17

  Community Moderator

  

  When you go into Admin Center, go to Team>Roles and select the role they have to see what the permissions are.

  You can find their role by searching for them in Support and viewing their profile. For instance, here's mine:

  .

  You can then navigate to Admin Center and see what permissions the "role" has.

• Max Staniland

  • 30 septembre 2022 17:43

  Hi there,

   So they are a light agent. And there was nothing special about the ticket they where trying to access.

   

• Lou

  • 30 septembre 2022 18:13

  Community Moderator

  

  What do the ticket permissions state for light agents? It really sounds like they're limited there:

  

   

• Max Staniland

  • 25 octobre 2022 09:56

  Hi Lou,

   

   How do I access ticket permissions?

   

  Thanks.

• Lou

  • 25 octobre 2022 14:07

  Community Moderator

  

  Max Staniland

  Open Admin Center. Go to People>Team>Roles and select the role you want to see (Light Agent in this case). You'll see their permissions there.

• Max Staniland

  • 2 novembre 2022 11:24

  Hi Lou,

   I have done that and can see that they are a Light Agent. I still don't see the permissions.

  The below images are what I see when I follow your instructions:

   

  

• Lou

  • 2 novembre 2022 12:41

  Community Moderator

  

  Max Staniland

  Let's try something else. What plan are you on? Go to Admin Center>Account>Subscription and let me know what it says. Mine is Enterprise as shown below:

  

• Max Staniland

  • 4 novembre 2022 11:35

  

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