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Feature Request: Customize Agent Email Welcome Template



Publication le 18 oct. 2022

We would like to customize the welcome email for agents. Today it is only possible to customize the welcome email for the end user, not for agents.

The current email received by agents is:

Hello [agent name],

He has been invited to join Zendesk to [domain]. Zendesk is his workspace to support and communicate with customers.

To accept the invitation and create your account, click:You can then access Zendesk by going directly to __.

Cheers,
The Zendesk team
support@zendesk.com

Thank you!


Rafael


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