Allow sorting of emails in a ticket in DESC order not just ASC by default

4 Commentaires

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Ismail Adeyemi the end user does not have this ability, but you as a help center admin can set the default order in Help Center (Guide) > Settings > Guide Settings under Requests

    Hope it helps!

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  • Ismail Adeyemi

    This is great Gorka Cardona-Lauridsen! Will take it up with the Admins.

    Thanks a lot. Any plans perhaps to make this a customer self-service feature later perhaps?

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Ismail Adeyemi

    It's a great idea, but It is not my product area so can't tell you exactly. I have notified my colleague responsible for this area about your feedback.

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  • Ismail Adeyemi

    Thanks Gorka Cardona-Lauridsen

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