Could anyone please shed a light on this?
1. I don't see on-hold status as a ticket status (upon replying answers).
What could be the reason?
2. What does it mean "Submit as open" when answering the ticket?
Somehow only ticket status I see is New, Open, Pending. Then, when I use "Submit as open" does that mean we are checking internally (as we need to find the information internally)?
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