getting the conversations

3 Commentaires

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Rami,

    If you're using the classic chat sdk, unfortunately users won't be able to see their chat history. We discuss this here
     
    Apologies for the inconvenience. 
    0
  • rami saleem

    Hello Eric Nelson thank you for the answer

    but who other apps handle it usually? I see many apps using zendesk for LiveChat show the history, zendesk support on the website does the same.

    Any idea?

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Rami,

    It sounds to me like you're looking at the web widget, not the chat sdk. You are able to show a conversation history utilizing the web widget as long as the user is authenticated. You can find the documentation here

    If you're trying to accomplish this for a mobile app, then you'd need to use the unified sdk with both the support and chat engines enabled. Then by enabling automatic ticket creation, the user would have the visibility of past chat transcripts by viewing the tickets created from them.
     
    Hope this helps
    0

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