We just launched Actioner. If you are looking to drive your support processes in Slack, you should give it a try!
Actioner brings conversational ticketing to support teams and allows to
⚡️ Run any action in Slack - Create a ticket, Update ticket status, Open a request, etc.
📣 Get notified in Slack when tickets get created or updated in Zendesk.
🔀 Build workflows between Slack and Zendesk and automate your processes.
You can create dedicated Slack channels that enable your team to respond to and resolve tickets faster.
Dedicate a #triage channel, where your agents get notified of new tickets, manage them and track activities through their lifecycle.
Dedicate #requests channels where your internal users can request help just by adding ticket emoji.
Dedicate #auto-create-tickets channels where any posted message automatically creates a new request. You can setup this flow to include or exclude specific keywords.
Note: Consider this app as a template tailored for Zendesk tickets. Actioner also provides a no-code Slack app builder that lets you design your apps from scratch or customize any app in the directory according to your needs.
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