Staff member restricted to only viewing tickets from their organisation can still request tickets on behalf of other organisations

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  • Dainne Lucena
    Zendesk Customer Care

    Hi Callum Moffat,

     

    Yes, agents can create tickets on behalf of the user that is outside of their organization. But even if they are assigned to it, they won't be able to load that ticket since they are not under the same organization. They would see a prompt that looks like this:

     

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