Comment Text Editor Area - Inform Agent Chat has ended

4 Commentaires

  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hey Alvison,
     
    The editor for Chat only supports plain text and there's no current functionality that allows the Send button to be hidden.  Though it is possible to add a private rich text comment to the ticket by updating it via REST API.
     
    Also if you'd like to build out a workflow where you add the private comment once the ticket receives the zopim_chat_ended tag, take a look at building a webhook to send the update ticket request rather than a ZAF app.  If there are no other significant features planned within your app, it may be simpler to connect the webhook to a trigger that fires when the zopim_chat_ended tag gets added.
    1
  • Al hunter

    This sounds like something we could give a try to, thanks, let me dig into the webhooks features and see if we could take advantage of that to solve this issue we are currently facing, thanks a lot again!

    0
  • Christopher Kennedy
    Zendesk Developer Advocacy
    No problem :) 
    1
  • Lucas Sillmann

    :)

    0

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