iOS Zendesk Support SDK 6.0.0 tickets "Failed to load comments"

4 Commentaires

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Michael! I'm not familiar with Firebase's app distribution options, so I'm not sure if the distribution method of the app could be the root of the issue. Can you let me know if the issue persists when you deploy directly from Xcode to your device? Or even via Simulator...essentially just trying to narrow the problem down to the app, the SDK, or the distribution method. 

    I'm not able to reproduce this myself, so if you can reproduce this in a sample/demo app (see here for our demo apps), I'll create a private ticket so that we can gather more information about the issue.

  • Michael

    Thanks for the response! I have a ticket opened with the support team now, and am told the dev team will look into it.

    From what I can tell firebase distribution was doing the same thing that an app store update, or deploying from xcode would do. I was able to reproduce the issue via xcode deploy. I was also able to reproduce with sample app, the support team has now as well.

  • Perksy Support

    Hi all,

    Wanted to note that we are experiencing the same issue as well. 

    @Michael would you be able to post the resolution here when Zendesk provides one? Would love to know what the fix is - thank you!

  • Michael

    Will do. I expect it will just be a new version of the SDK. Last I heard, devs are working on the issue.


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