Offline form in the Android app works incorrectly
I am trying to set up live chat in the Android app and I've got some issues with chatbot offline communications. When the user selects "Leave a message" item from the bot menu instead of showing input for a message chat screen is blocked and the only option user has is to navigate back from chat. Even though the user was not able to input any data ticket is created in the system and a conversation with a bot is visible for agents.
Configuration I am using:
Libraries:
zendeskSupportVersion = '5.1.0'
zendeskChatVersion = '3.3.6'
zendeskMessagingVersion = '5.2.5'
zendeskAnswerbotVersion = '3.0.9'
Chat configuration:
ChatConfiguration.builder()
.withPreChatFormEnabled(false)
.withTranscriptEnabled(false)
.withOfflineFormEnabled(true)
.withAgentAvailabilityEnabled(true)
.withChatMenuActions(ChatMenuAction.END_CHAT)
.build()
Engines configuration:
AnswerBotEngine.engine(),
ChatEngine.engine(),
SupportEngine.engine()
Before initiating the chat I am observing agents availability status using the account provider and connection provider. Before observation scope is closed and connections are disconnected before initiating the live chat.
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