Zendesk SLA dashboard not displaying
Hi all,
I have created my SLA policy.
Then I checked inside "Events" of my tickets. I see they are connecting with that SLA policy I created.
But when I go to Zendesk Support Dashboard and click SLA , I dont see any SLA policy to query upon. [ Attached screenshot]
I created my own SLA report using SLA dataset, even that is not showing any SLA ticket.
There is no chart showing up..
Someone please let me know, where I am going wrong.
Is there any other step , to tag the SLA poilicy to my tickets ?
Thanks,
Sabarisri
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Hi Sabarisri,
As per screenshot, it shows that there's no SLA target activated on your tickets. Tickets with an SLA policy applied are not included in a report if no SLA target was activated for the ticket. See Why isn't a ticket counted in an SLA report even if it has an SLA policy applied?
To learn more about Viewing and understanding SLA targets, please refer to this article for your reference. Thank you!
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