Workflow Audits Best Practices

1 Commentaires

  • Dane
    Zendesk Engineering
    Hi Yvonne,

    On our end, we have a dedicated team that specifically handles all our internal workflows. We have a repository of all the workflows we have. Triggers and Automations are being tracked by the use of tags.

    The best practice is to make sure that you have a record of all your workflow to have a reference whenever there is a change that will deployed on your organization. This way, it can be determined beforehand if there will be any business rules that will be negatively impacted of such changes.

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