Recherches récentes
Pas de recherche récente
Managing replies to Facebook Ads
Publication le 21 nov. 2022
I've got the following setup
Native/Legacy FB integration set up
Wall posts turned on
- Comments on a Post create new tickets - ON
- Include hidden posts - ON
- Include Wall posts authored by the Page - ON
- Include unpublished posts - ON
- Include private messages - YES
Messaging turned Off (including FB messenger integration)
Agent Workspace turned on
I have multiple FB pages integrated. Each of these have an Ad with a 'Send Message' button.
The results when customers click the 'Send Message' button is inconsistent. see below
Scenario1
Requester: Page name
Subject: [RandomCustomerName] replied to an ad.
Description: Customer's message and 'via Facebook Messenger' underneath the comment
Scenario 2
Requester: Customer Name
Subject: Customer's message
Description: Customer's message and 'via Facebook Messenger' underneath the comment
Scenario 3
Requester: Page name
Subject: [RandomCustomerName] replied to a post. View post(LinktoThePostInQuestion)
Description: [RandomCustomerName] replied to a post. View post(LinktoThePostInQuestion)
Additional Comment: Customer's message
I tried multiple variations with Messaging off/on, Agent Workspace off/on with no consistent outcomes.
Could anyone please tell me what would cause any of these scenarios? Most important, I am trying to get Scenario 3 working consistently as it's important that agents can see (in Zendesk( what ad the customer is responding to. Thanks!
0
1 commentaire
Dane
I noticed that you have already submitted a ticket for this concern. Just for the visibility of others, identifying the Messages from what Ad it was generated from is not yet supported.
Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
0