iOS - Assign Agent issue

6 Commentaires

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Pedro,

    Is this the Unified SDK? If so are you using all of the same engines in the same order in both android and iOS?
    0
  • Pedro Silva

    Hi,

    Yes, we are using the Unified SDK on both platforms, and we are only using the ChatEngine at the moment.

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Pedro, 
     
    Do you have chat departments set up by chance? If you don't have a chat department, then that's a known issue. All you would need to do is add a department and it should solve the problem.

    Thanks!
    0
  • Pedro Silva

    I tried with and without the departmentName and in both cases the Chat wasn't assigned to anyone.

    I also tried to do this in the Demo App that you have on Github, and the behaviour was the same. 

    https://github.com/zendesk/ios_sdk_demo_apps

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Pedro,

    You mind if I pull this into a ticket so that I can take a look at your account?

    Thanks!
    0
  • Pedro Silva

    Hey,

     

    Yes, sure.

    0

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