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Placeholder or something similar to get the subdomain?

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Brian Rosenkrantz

Publication le 08 déc. 2022

Hi!

I have an instance with multiple brands and Help Centers.
I also have Agents(ex Academy) that sometimes use Zendesk as an End-user(contacting IT) and therefore need to be sent to the Help Center instead of the Agent-page, when looking up own tickets. 

When I use {{ticket.url/link}} I always link to the Agent-page if the requester is an agent :(

Is there a {{ticket.hc.link}} or something similar that makes sure the link always go to the Help Center?

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    Pedro Rodrigues

    Community Moderator

    Hi Brian Rosenkrantz, not that I know of, unfortunately. For these cases (that is, when requester is an agent), you'll need to create one trigger per brand and add the URL yourself to the notification (i.e. https://brandsubdomain.zendesk.com/hc/{{ticket.id}}).

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    Brian Rosenkrantz

    Thx for your reply Pedro Rodrigues

    That was the same alternative I could think of, but in an environment with multiple brands and multiple notification-triggers per brand, the administration will be huge. :(

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