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About CDN Message Screen

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立松 貴央

Publication le 12 déc. 2022

When using Zendesk Guide, you will occasionally see the Cloudflare verification screen at random times.

When this screen is displayed, it does not show our logo or any other information, only the CDN message.

When an end-user accesses a FAQ or a web form, if only the CDN screen is displayed, it makes them feel uneasy.

In addition, the displayed screen is in English, which makes the end user, whose native language is Japanese, feel even more uneasy.

Since the Verification screen is unavoidable, we would like the logo and other information set up in the Zendesk Guide to continue to be displayed when this screen appears.

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