Remove Chat Web Widget Dynamically

Avec réponse
image avatar

Michael

Zendesk LuminaryUser Group Leader

Publication le 12 déc. 2022

We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some other metric we determine. Has anyone seen a automatic/programmatic way to do so using as much core functionality as possible? Any resources would be appreciated. Thank You!

0

1

1 commentaire

Date
    Les plus récentes
      image avatar

      Dane

      Hi Michael,

      Natively, it's not possible for the widget suppression only has a true/false value and it does not use any conditions at all especially the one related to your chat metrics.

      0

      Vous connecter pour laisser un commentaire.

      Vous ne trouvez pas ce que vous cherchez ?

      Nouvelle publication