Customizing the web widget chat label
Hi,
I'm attempting to update the text of the web widget in the bottom right. Currently, the text displayed is "Help", but we would like the text "Chat."
I've been directed to this article: https://support.zendesk.com/hc/en-us/articles/4408827579034-How-do-I-change-the-text-on-the-widget-button-on-my-website- where it is stated that the default available selections are "Help" "Support" or "Feedback".
For further customization, I was directed here: https://support.zendesk.com/hc/en-us/articles/4408832257562#topic_chz_bbq_mx where I can see that I'm supposed to change the chatLabel setting of the launcher object.
From there, I was able to find an example here: https://developer.zendesk.com/api-reference/widget/core/#launcher
However, I'm not sure where to input this command. Do I just add the script tags to the raw code of my guide someplace? Or is there some way I can send the data with the API using cURL like many of the other endpoints?
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Hi Willie,
First, I assume you are using web widget (Classic), not messaging, and you have help center on.
To change the launcher label, you can refer to this code snippet. You need to add it to your website before the web widget <script> snippet.
Hope that helps.
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Thanks Ahmed Zaid! I played with it a bit and this did the trick! You can disregard my last message.
Best,
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That's great. Happy to help!
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