Hello, we would like to purchase a theme for our Zendesk guide, however, it looks like to use some of the formatting elements from the theme, we would need to allow unsafe HTML.
Reading through the article "Allowing unsafe HTML in help center articles" found the following warning:
Warning: Making this change will allow potentially malicious code to be executed when users open an article in a browser.
I would like to fully understand what "potentially malicious code" actually means and what are the security issues that could be caused by allowing the unsafe html.
I was also referred to go through this post https://support.zendesk.com/hc/en-us/community/posts/4408860920602--Display-Unsafe-Content-who-does-the-warning-under-the-toggle-apply-to-
I appreciate the input and experience you may have with this.
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