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Help Article Embedded Images Not Showing Any Longer

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Erich Gardner

Publication le 21 déc. 2022

We have had several articles live for quite some time that all contain images. Today, I am seeing that many images are now, no longer loading. Can somebody please look into this for us and help us see how we can retrieve these images? There are many articles that are impacted in our help guides. 

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    Dave Dyson (gmail)

    Community Moderator

    Hi Erich, 

    There are some troubleshooting steps here that may help: Inline images in Guide articles display as broken across all browsers

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    Richard Tudge

    The link above no longer appears to work?

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    Brett Bowser

    Zendesk Community Manager

    Hey Richard, it looks like that article was removed because it was out of date. If you're experiencing issues with images no longer showing in your articles, I'd recommend reaching out to our Customer Care team using these instructions: Contacting Zendesk Customer Support
     
    Let me know if you have any other questions for me in the meantime :)  

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