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Using Zendesk to provide catered support to high touch clients

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Pete

Publication le 29 déc. 2022

We want to start using Zendesk to be able to provide catered services to our high touch clients. In doing so, we would integrate "Organizations" add users that belong to that organization. However, while there is one url for all users to go and fill out the ticket form, we would like to be able to create specific page for each of our clients to link to example Monsters Inc can go to monstersinc.ourcompany.support (link) and be able to have a hub where that client can submit, manage and view their tickets.

Is this currently possible via Zendesk?

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    Gab Guinto

    Zendesk Customer Care

    Thanks for the recommendation, Ahmed!

    Hi Frank! You can explore a workaround similar to Ahmed's suggestion. Alternatively, you may also Explore multibranding – you can create a separate brand and Help Center for you high touch clients, and then have some of your pages/subdomain redirect to that particular Help Center brand. These users will be able to login to the branded Help Center, submit tickets and manage their requests from there.

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