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Need to change the e-mail template for a follower of an organization

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Wieke van Gerwen

Publication le 30 déc. 2022

The e-mail that is sent nowadays does not meet our standard of sending e-mail. So we desperately need to change it. As i understand from Julia that is not possible.

The end-user follows all tickets of an organization in Guide > name > Requests > Requests from organization >[Organization] > ‘Follow’.

And gets this e-mail:
Subject: <subject defined in template that we cannot change>
To: name and e-mail adres of end-user
Body: <body defined in template that we cannot change>

 

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2 commentaire

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    Gabriel Manlapig

    Zendesk Customer Care

    Hi Wieke van,
     
    Thank you for your feedback and we understand that this is a must-have feature for you to be able to customize the email template for the followers of the organization. This is indeed not possible as of the moment, but conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    We also confirmed that you have posted a comment of your use case in this product feedback post: Add the ability to customize the organization subscription email
     
    We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
     

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    Emanuel Cohen

    This is a must-have feature for most of our customers and needs to have flexibility same way as emails to CCs and Followers.

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