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Adding Custom Status Options in the Status Filter on the My Requests Page

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Hope Saldana

Publication le 03 janv. 2023

Our customers love the new custom statuses, but would appreciate the ability to filter their tickets based on the custom statuses we provide. It is confusing to them that the statuses do not match.

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    Darren Bell

    Agree. Custom Statuses need to follow through to the Customer portal too. We have already had queries over this.

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    Martin St-Onge

    Same for me.  Totally agree

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